| So what does Comcen support?
So you have questions or
problems? Our support section contains extensive content covering many
queries or problems you may have in regards to your ADSL, Dial Up or Hosting account.
If you can't find the answer on our support pages then
you're more then welcome to email our Support Team or give them a call
on 1300 300 324.
Once you are connected, we ask, for your own benefit tha you have a read
over our support section as it answers and guides you with the most
commonly asked questions and problems. We have taken the time to simplify the
process for you and provide detailed instructions for you to use.
Please use this section to help troubleshoot the problem yourself before
calling our HelpDesk. It may save you time and a call!
If however you are not able to solve your problem then you're more then
welcome to give our support team a call, we have more
then enough staff to get you connected and online!
The following listed is what our support team can help you with:
Troubleshooting your Internet
connection (eg Dialup/ADSL Configuration)
Problems with Sending or Receiving
E-Mails
Password changes for your ADSL or Dialup
Username
Any general internet queries for
services which Comcen provide
We do NOT provide technical support or assistance for:
Creating your web pages
Internet Sharing Software
Email servers which were NOT
setup originally by Comcen Internet
ADSL hardware support for modems NOT
listed on our
Approved Equipment page
Creating/Debugging CGI/PHP programs
Web page graphics
Finding information on the Internet for
you
Configuration of Linux gateway/firewall
machines
Internal networks / LANs other then
your ADSL LAN Configuration
If we cannot help you with your query, there are other resources on the
Internet which Comcen recommend you use to resolve your problem:Search Engines, such as Google, Yahoo or Wikipedia Online Discussion Boards and;Mailing Lists. We're never opposed to giving our customers a point in the right direction either!
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