FAQ: MOVING HOUSE OR RELOCATING?

Relocations normally take 3-5 working days for ADSL1 and 12-14 days for ADSL2+.

If Comcen is not relocating your phone service (i.e a standalone ADSL1 account) , please ensure that the phone service is active before submitting your relocation so that we don't encounter any issues with relocating.

For a seamless ADSL1 transfer you (or we if you're a bundled customer) can activate your telephone 3-5 days before moving out and your ADSL1 will be active by the time you move in.

For a seamless ADSL2+ transfer please submit your order roughly 2 weeks before moving and we can arrange the service to be active by the time you move in.

Relocation forms can be submitted in the User Services section of our website.

For more information on relocating please call 1300 300 324.