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Why can’t I check my email?
There may be a number of reasons why you can't check your e-mail. Firstly, please make sure you are connected to the internet. If you are having trouble connecting, please view our other connection specific FAQ’s or setup guides.
Often these issues are caused by incorrect settings. Below are some quick instructions on how to find these settings in popular mail clients:
In Outlook Express, go to Tools > Accounts. Click on the ‘Mail’ tab at the top. Click on the account you want to view, pres the ‘Properties’ button and then select the ‘Servers’ tab.
In Microsoft Outlook, go to Tools > E-mail Accounts > View or Change Existing Accounts. Select the mail account you wish to view and click on the ‘change’ button on the right.
In Mac Mail, go to Mail > Preferences. Click on the ‘Accounts’ button and select your mail account.
The following are our current mail settings:
Incoming mail (POP3): pop3.comcen.com.au
Outgoing mail (SMTP): smtp.comcen.com.au
Account name:
Password:
Please make sure that only "Remember password" is ticked as we do not support SSL options.
Some times it may be necessary to recreate the account settings inside your mail client. This can be done in the same section listed above, by simply removing the old account and adding a new one. Ensure you have all of your details handy to re-enter though.
If you are still receiving error messages, please check your firewall settings and make sure you have exceptions set up for our mail servers. Failing this, temporarily turn off any internet security/firewall software and try again.
