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Email FAQs

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Email General Settings

When I send an email, I get a failure notice, what’s happening?

Why can’t I check my email?

When I send/receive, I get a prompt asking me for a Network Password!

I can retrieve mail but I can’t send, why?

What is this ‘DON’T DELETE THIS MESSAGE – FOLDER INTERNAL DATA’ Email I’ve received?

I keep being disconnected after I check my email, what’s going on?

Why am I getting so much spam?

I’ve received an email saying an attachment is quarantined. Why?

Can Comcen forward my mail or create an auto responder for me?

How do I store emails on your server and on my email client?

How much space can I use on your server before I start experiencing problems?

If I exceed my server mailbox size, what happens?

Can I use any mail client to retrieve emails from your Comcen servers?

Why does email take so long to come through to my Comcen address?

I’ve flagged my emails as deleted but I can still see them there, why haven’t they gone?

Is there a limit on the size of an email I’m sending?

How can I check my email when I’m away from my computer?

How do I create additional email accounts?

I've received a suspicious email apparently from Comcen. What should I do?

Email Support

Phone: 1300 300 324

Email: support@comcen.com.au