Comcen strives for customer service. We have created this policy with our customers in mind, it will provide you with information on shipping costs, expected delivery times and returns.
All items are shipped with Australia Post, costs are displayed on checkout. Our shipping rates are;
You can track your item by visiting the link contained in your shipping confirmation email.
SIM cards and mobile phones are generally delivered within 5 business days.
Modems and other hardware are shipped to coincide with the installation date of your order.
Bundled shipping is not available on some products due to insurance reasons.
Returns Information
All returns must be made within 21 days of the original shipping date.
There are no exchanges, upgrades or refunds on special and/or limited offers.
Faulty Items: If you receive an item which you believe to be faulty, please contact our support team immediately, so we can attempt to diagnose the problem. If it is determined that the item is faulty we will provide you with instructions for returning the item to be exchanged.
Returns: If you change your mind, or make a mistake, you will be liable for the original shipping costs. If you chose to replace an item that has already been shipped, you will be liable for the original shipping cost and any further shipping costs. Exchange items must be received in new condition, unopened, and returned to us at your expense using a tracking method to ensure they are received. For exchanges, we must receive the original item before the replacement item is shipped.
RTS & Incorrect Address: If an item is returned to us marked 'return to sender', or 'incorrect address', we will attempt to contact you by phone. You will still be liable for the original shipping cost. If you wish us to re-send your item you will be liable for any further shipping costs.
