1. How long does it take after signup to connect to the Mobile Broadband service?
Mobile Broadband services are generally activated within 2-3 business days.
2. What is the procedure to setup the service on my computer?
The setup will depend on the device you have selected. However, if you have selected one of our 3G Modems, all you need to do is plug the modem into your computer and follow the prompts. It will install the software for you and put an icon on your desktop that you can use to connect to the Internet.
The modem will connect to the closest available tower and at the connection speed that suits your current operating environment.
3. How much coverage is available?
Currently our network partner has covered 97% of the Australian population and this coverage continues to grow. Our network partner expects to expand its network to cover 99% of Australia's population in the next few years. There is no guarantee on coverage as it depends on many more factors that just residing in the coverage zone.
4. What speeds can I achieve on this service?
Speeds will vary significantly depending on congestion, location, local conditions, hardware, software, and general internet traffic. There are several factors that may affect speeds such as distance from the mobile phone tower, the capacity and load on the mobile phone tower, the network currently in selection (GSM, 3G/HSPA), your hardware and software, the source of your download/upload, and general internet traffic. The service is furthermore subject to network availability.
Capable Network Speeds (Based on Technology):
| Network Mode |
Practical Speed |
| 3G/HSPA |
512-1500kbps |
| GSM |
20-40kbps |
5. Are there any extra features that are included with this service?
All our Mobile Broadband accounts come with the following additional features at no extra cost:
- Free spam and virus filtering
Our spam filters and virus filters will reduce the amount of known spam reaching your inbox
- 12 free mailboxes
Give everyone in your family their own Comcen email account
- Free 50MB webspace
Use up to 50MB of personal webspace to build your own online presence.
- Free email and phone support
Comcen is here 7 days a week to help you should you have any technical support issues.
- Free webmail
Access your Email account from anywhere in the world with a web browser via our easy to use Webmail system.
6. What are the payment options for this service?
Currently our accepted payment methods for our Mobile Broadband service are Direct Debit and Credit Card.
7. If I don't download all my allocated data in one month, does it roll over?
Any unused data cannot be rolled over.
8. What is the delivery charge for the modem?
Our postage and handling cost is $15.00 per modem (which includes the SIM Card) or $5.00 if you choose SIM Only (which we will then post the SIM Card out to you).
9. Is SMS available on this service?
Yes. SMS is activated on your Mobile Broadband service. You may send an SMS for 25 cents per 160 character message within Australia. You may also send SMS's Internationally for 75c per 160 character message.
10. If I download more than the allocated allowance per month what happens?
You will be charged at the excess rate. The excess rate is dependent on which plan you choose and is displayed on our plans page.
11. Is it possible for me to put the SIM card from the 3G Modem into my mobile phone?
Yes. If your handset is compatible with 3G Internet then you will be able to use it like you would on your computer. You are also able to send and receive SMS's from your phone (these are charged at the applicable rates depending on your rate plan). However, we don't support the use of this method; we leave it to the tech savvy.
12. I have an existing Mobile Broadband modem. Can I use it on your service?
It is a possibility, however to ensure it is compatible please advise our technical support team of the brand, model and if the modem is locked to the previous carrier network. You can contact our technical support team at: support@comcen.com.au .
13. Can I play online games on this service?
Yes. It can definitely be used to play online games. However we don't recommend this service for games which use heavy bandwidth as it may increase your ping times.
14. What are the minimum computer requirements for your 3G Modems?
- Windows 2000 SP4, Windows XP SP2, Windows Vista, Windows 7
- Mac OS 10.4+
- Standard USB connection on your Laptop or PC
15. Are these plans compatible with the Apple iPad?
Yes. All of our Mobile Broadband plans are compatible with the Apple iPad. You will require a Micro SIM Card from us. If you are signing up online, select 'SIM Only' as your hardware option and select 'Micro SIM' in the signup form. If you wish to call our sales team 1300 300 324, please advise them that you require a Micro SIM card.
