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Phone Capping FAQ

Call caps are another way we provide you with great savings on phone calls through us.

Your call will be charged at the regular per minute rate until the call cap is reached, after which you will enjoy "free minutes" up until the length of time specified in the call cap is reached (2 hours for national, 30 minutes for top 50 countries, 10 minutes for calls to mobiles), after which you will be charged at the applicable per minute rate for the remainder of the call.

All calls are charged in 30 second increments and attract a flag fall.

For example a call between Sydney and Brisbane:
(Note: Call rates and caps will differ depending on plan chosen)

  • A two minute call will cost 73¢. (2 min x 17¢/min + 39¢ flag fall).
  • A call lasting anywhere between 14 minutes and two hours will cost $2.37 ($1.98 call cap + 39¢ flag fall).
  • A call for longer than 2 hours will cost $1.98 call cap, plus 17¢ for each minute beyond the first 2 hours, plus 39¢ flag fall.
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