Business Phone

Call Waiting tells you if a new caller is trying to contact you when you are already on the phone. A discreet tone alerts you to the new caller - so you can answer your second incoming call by putting your first caller on hold.

Call Forward transfers calls from your business phone to a number you choose, be it your mobile, pager, answering service or another phone. It has different settings according to whether your phone is engaged or unattended. Standard call charges apply for forwarded calls.

Call Return lets you retrieve the number of your last unanswered (missed) call and then lets you return the call straight away. The per use fee is to retrieve the number of your last unanswered call (except where the number is blocked). If you decide to return the call, standard call charges will apply.

3-Way chat allows you to chat with two people at once. Also, one person can leave and another person join at any time, giving an even greater number of people access to the conversation. There is also the ability to place one person on hold, allowing you to speak privately with the other. 3-Way Chat is charged at 55 cents including GST per successful use plus call charges at standard rates for each call joined into the chat.

If you're unavailable to take a call, let Voicemail take it for you. You don't need extra equipment like answering machine tapes, and you also get greater flexibility on Call Waiting - if you don't want to interrupt your call, let Voicemail take your message. Message retrieval charges may apply, depending on which service you have.

Calling Number Display can help you identify who is calling by displaying the caller's phone number. It can also store the date and the time of the call, as well as the phone numbers of people who hang up without leaving a message.

You will need a CND compatible phone or Calling Number Display unit in order to use the Calling Number Display feature.

If you have call blocking or line blocking enabled on your phone line, or you have a Silent Line, your Calling Line Identification (CLI) will generally not be disclosed to third parties.

However there are some circumstances in which your CLI will always be disclosed. You cannot block CLI on calls made by you or someone else on your phone line:

• to the emergency call service (000);
• on internet dial up calls made to an Internet Service Provider (ISP) who uses a Telstra ISDN service or an 0198307 or 0198308 access number, but only where the ISP uses the CLI for fraud prevention, billing, call management or credit control;
• when you or someone else sends a text message or replies to a Talking Text message from your Basic Telephone Service - in accordance with worldwide standards for SMS, all messages including reply messages will display the telephone number of the sender;
• when you or someone else uses another carriage service provider by using a network override code.

Multiple Number offers:

• an additional phone number for your existing phone line, as well as the option of separate billing for that number
• a separate ring tone for your new number that lets you know who the incoming call is for
• separate billing for your second number, via a coded prefix. This lets you itemise the bill and divide it among other occupants if appropriate
• call forward facility which may be applied to each number independently

Duet - Phone and Fax Multiple Number allows you to add a fax number to your existing phone line, giving you separate phone and fax numbers without installing a second line. Normal call charges still apply. This service is available through most telephone exchanges in Australia. Not all fax machines may be compatible.

Choose which calls are forwarded to your mobile, pager, answering service or other phone numbers, from your business phone. You can have up to 15 numbers redirected. The cost of forwarded calls are at applicable rates.

Forward calls from your business phone to your mobile, pager, answering service or other phone numbers during times that you have specified. You can set up to 15 time periods during which your calls will be forwarded. The cost of forwarded calls are at applicable rates. Call Forward Set the Time is available from tone phones in most areas throughout Australia and calls can be forwarded to most phone numbers in Australia.

Call Control allows you to restrict the types of calls made from your business or company phone. You can choose to bar outgoing STD, international, 190, or local numbers (Reverse Charge calls can still be accepted regardless of the level of barring).

Abbreviated Dialling lets you make calls by using just a one or 2 digit code. You can store up to 60 phone numbers, including STD and international numbers.

• Up to 8 storage numbers $3.30 incl.GST per month.
• Up to 40 storage numbers $5.06 incl.GST per month.
• Up to 60 storage numbers $6.16 incl.GST per month.

Delayed Hotline allows you to call a particular phone number without dialling. You just pick up the phone, wait four seconds, and the number is dialled automatically. Calls made using Delayed Hotline are charged at applicable rates.

With Selective Call Features, you can choose to divert, accept or reject calls from particular numbers. You can apply Selective Call Features to up to 30 numbers at a time. Selective Call Accept is available from tone phones in most areas throughout Australia. Please note this is not available with all of our products.

Smart Ring lets you identify who is calling by the sound of your telephone's ring.

You can select up to three distinctive rings, with each distinctive ring able to be used for up to 15 numbers. Any calls not linked to a Smart Ring List are announced by the normal ring tone.

An unlisted number (or 'silent line') provides you with a way to increase your privacy. Under Part 13 of the Telecommunications Act 1997, carriers, CSPs, number-database operators, emergency call persons and their respective employees and associates are required to protect the confidentiality of information that relates to the affairs or personal particulars (including any unlisted telephone number) of another person.

This means that if you have a silent number, your number won't be listed in the white pages directory, or directory assisted services. Obviously, if your phone number listed in your current white pages you would have to wait for the next edition.

The disclosure or use of protected information is authorised in limited circumstances. For example, such disclosures may be made to authorised law enforcement agencies for purposes relating to the enforcement of criminal law or where the disclosure or use is reasonably necessary to prevent or lessen a serious and imminent threat to the life or health of a person.

Silent Number is available throughout Australia.

Line Hunt allows you to purchase additional lines, while advertising only one number. As calls are received, they are automatically directed to the next free line. Line Hunt allows you to improve your customer service, buy directing calls to the appropriate department, and ensuring they are answered promptly.

There are two types of Line Hunt options:

• Call Circulate - incoming calls are received first on your nominated line. When that line is busy, calls are automatically directed to next available.
• Call Share - incoming calls are equally distributed across every line in the group.

Line Hunt is charged at $3.25 per month per line in addition to the normal line rental charges. There is also a once off initial connection charge of $46.20. Changes or additions to an existing Line Hunt group are charged at $46.20 each.

If the kids are home and you're not, and you've forgotten to switch on Call Control so that they can't make expensive calls, you can turn it on from another location using Remote Access. Applicable call forwarding charges apply.