ONLINE DATA BACKUP

Want secure consistent online data protection?
Then Comcen's online data back-up service powered by Spheritec Datagard is the answer.

DATAGARD

Secure, consistent online data protection is a critical element of business stability and disaster recovery.
Today's business operators are challenged to administer their data protection processes amidst rapid growth and progressively more distributed networks. The fact is, alarmingly, most small businesses neglect to perform backup altogether.
"40% of companies that experience a disaster go out of business within 5 years! " - Gartner Group, September 2001

Encrypted backup over the internet

• Encrypted online backup over the internet
• Secure vault storage with redundancy
• Automatic and Offsite backup
• Easy to use scheduling
• Customise your backup sets
• Restore anytime, anywhere at the click of a button

With Datagard, businesses large and small are accessing enterprise-class data protection to safeguard their critical information.

Datagard offers a licensed, online service to fit into the existing infrastructure of any sized business.

A computer failure, fire, flood or theft can happen to you. The Spheritec software enables automatic, electronic backup of business critical computer files via the web to a secure offsite location. Datagard performs an automated scan of all your designated computers and data can be backed up and retrieved as often as the user requires. No tapes or disks and no more concern for the security of your business data.

The Cause and Effect of data loss

What causes Data Loss?

• Mechanical problems
• Human Error
• Theft and Damage
• Virus Infections
• Acts of Nature

In a 2005 study by the Australian Institute of Criminology, findings showed that only 7% of respondent organisations reported they were managing computer security issues reasonably well.

In fact, of the respondents, 59% reported laptop theft as occurring within their organisation during the past 12 months, 50% reported virus or worm infection, 29% reported insider abuse of email and computer resources and 6% reported theft or breach of confidential information.

These are all threats to data.

Where is my data stored?

All files stored by Datagard are firstly sent through an encrypted channel over the internet. This encryption method prevents hackers, viruses and other external factors from corrupting your data in transit. Your files are stored in a tier one data centre that offers five levels of security.

These include the following measures:

• Firewall: We use a stateful, routing firewall in a multi-homed environment. This firewall is designed to stop unwanted service requests either entering or leaving our managed server environment.
• UPS (Uninterruptible Power Supply)
• Backup Generator
• APC Power Distribution Units
• Dual Power Grids (Brisbane City and Fortitude Valley). The only building in Brisbane to have dual power feeds.
• VESDA (Very Early Smoke Detection Alarm)
• Swipe card with photo identity and password checks for access
• 24x7 Security. Strictly limited access
• Climate Control
• Raised flooring with redundant air conditioning

These factors safeguard against the threats that can concern business with the security of their information, particularly when most rely on an on-site, manual process.
You can see that by entrusting your backup and recovery strategy with Datagard, you have access to a safe, secure and reliable system. Spheritec has taken every measure to ensure your data will be there when you need it most.

Features

Simplicity

Getting Started Wizard is in place to help first-time users. A Silent mode runs backups invisibly in the background and won.t interrupt the use of your PC.

Secure

Your files are encrypted before they leave your computer, so they are transferred and stored in a secure form.

Cost-effective

Spheritec endeavors to provide a service that is affordable for businesses of any size.

Integrated

Spheritec Datagard integrates with your Windows desktop environment and Microsoft® Windows Explorer.

Customised

Choose from our targeted range of plans and storage options and choose the one that best suits your home or business needs.

Remote Access

24 x 7 retrieval of data by authorised personnel. You can retrieve your data from anywhere and at anytime: all you need is internet access. You can access your files from home, the office or anywhere in the world.
A crucial component of Spheritec.s Online Backup Service is the client software. End-users simply download and install the client software, and their computers are ready to backup and restore data securely across the Internet to a secure server.

Getting Started Wizard

The Getting Started Wizard will automatically appear if any of the critical fields have been left blank when Datagard was run. This wizard walks the user through the steps of connecting to the backup server, configuring backup sets, creating a backup schedule and setting a secret encryption key.

FastBIT Incremental Backups

The most efficient backup technology available today, FastBIT technology can accurately extract only the changes that you've made to a file since your last backup. This efficiency is achieved by using the powerful FastBIT difference engine to identify and extract the binary-level differences on two versions of any file. On average, FastBIT backups are more than 6 times smaller and faster than similar block technologies, which translates to using only 1/6 of the bandwidth and server storage space. (FAQ)

Silent Mode

Datagard now supports a Silent mode that will allow the program to run silently in the background without displaying any Windows or Task Bar icons.

Multiple Version Restoration

All Datagard users have instant access to restore any version of their data files. Although each incremental backup contains the small changed portions of the file, the server software has the capability of recovering any version of a file from the initial backup to the last incremental backup and EVERY version in between.

Automatic Online Upgrades

All version upgrades can be distributed to all end-users automatically after completing a backup. When new versions of the client software are available, the update patches can be placed on the server to allow client to automatically get updated to the latest version. All update patches are created with the same FastBIT technology to reduce transfer time. Upgrades happen seamlessly without any user intervention required.

Event Manager

If a scheduled backup is missed, the next time the computer is started the Event Manager will display the missed event and allow the user to immediately perform the missed event.
If a backup fails to complete successfully, the Event Manager will try the backup again when the computer is restarted or Datagard is executed. If a backup fails due to a network problem, the Event Manager will prompt the user to complete the backup at a later date.

Email Notification
The client software can be configured to send an e-mail to any user(s) upon any successful backup or a backup with errors or warnings. A summary of the attempt is sent in the body of the message and the complete log file may be attached as an option.

Backup Sets

Datagard features the ability to create an unlimited number of backup sets. Since backup sets can be scheduled to run independently, a user can configure multiple backup sets to run at different times. For example, a backup set containing all data files can be configured to run at the end of each week and another backup set containing a single database file can be configured to run multiple times per day. All file versions will still be immediately available for the user to restore.

Advanced Encryption

All data is stored in an encrypted format and all communications between the client and server are encrypted. Users can choose between DES, Triple-DES and Blowfish encryption algorithms. The software is available with exportable levels of encryption for International customers.

File Filters
Including or excluding files from the backup selection is possible with set filters that can be created manually or with an easy-to-use filter wizard. Filters can be created to include all data files on a users system to avoid hunting through a hard drive for all of the data files. Filters can easily be shared with any other users.

Enhanced Scheduling
Enhanced scheduling options have been added to the client software to help automate the backup process. The new scheduling capabilities allow users to configure backups at any time, multiple times per day or even before Windows shut down. Additionally, any third party scheduling application can be used to run the backup application by scheduling simple command line calls to run an automated backup.

System Tray Control

Upon installation, a small application is configured to run in your Windows System Tray. (The Windows System Tray is located at the bottom right-hand corner of your computer screen.) This application monitors the scheduling process and give the end user quick access to a number of useful functions, including:

• Backup and Close - Run a backup and then close the application when finished.
• Backup and Logoff - Run a backup and logoff the system when finished.
• Backup and Shutdown - Run a backup and shutdown the system when finished.
• And more...

Log File Review and Printing
All backup and restore transactions are thoroughly logged on the client and the server applications. The user can quickly review and print the client logs from the client application. The server maintains a Master Log of all general user activity and records detailed information for each user to help track usage and aid in technical support.

Configurable 3rd Party Tools
Datagard supports the ability to run any 3rd party application(s) before or after a backup or restore action. For instance Datagard can be configured to run a virus scanner before the backup and run a defragmentation utility after the backup. A virus scanner can also be configured to run after every restore process.

CPU Utilisation
Since the FastBIT technology leverages the CPU power to get the great file reductions, it can be taxing on the processor. Since some backups are done while the user is working on the system and some backups are done after hours when the user is away, we allow the CPU utilization to be configured. Users can give the backup application all the processing power it needs, or make the backup application subordinate to other tasks.

Customised Toolbars
Datagard supplies useful toolbars for users. The toolbars can be customised and displayed based on the users. individual preference to quickly access commonly used functions.

Compatibility

Server Requirements

• Windows 2000/2003
• Pentium Class Processor
• 512 MB RAM or greater
• 10 MB Disk Space plus space required for storage
• TCP/IP Network or Remote Access Service

Client Requirements

• Windows 98se/Me/XP/NT 4.0/2000/2003
• Pentium Class Processor
• 128 MB RAM or greater
• 5 MB Disk Space plus space required for processing
• TCP/IP Network, Dial-Up Networking (if desired)
• Modem or other networking hardware

Pricing

Sign up today and Spheritec offer the first 5 days of service at no cost!

Plans	Monthly Charges
500MB	$10	Sign Up
1GB	$19	Sign Up
2GB	$35	Sign Up
4GB	$52	Sign Up
10GB	$86	Sign Up
20GB	$125	Sign Up
30GB	$165	Sign Up
50GB	$225	Sign Up
100GB	$315	Sign Up

Licence fee (one-off):	$99
60 day restoration:	$5
90 day restoration:	$10

Tip: The amount of storage space you are likely to need depends on the data that you wish to backup. To find this out, open up 'My Documents', select all the documents, right click and select Properties, then click on the General tab at the top.
The Size on Disk field will tell you how large the My Documents file is.
If you wish to backup the whole of your 'My Documents' folder, then a fair estimate for the amount of storage required would be between 60 and 80% of your current data capacity . remember, we compresses your data before it is encrypted and sent over the internet for storage, so you only pay for compressed data.
Furthermore, there is no cost to restore your data when you need it, online and immediate.
If you have a specific need for a hardcopy of your stored data, an additional service offered is your protected data copied to CD Rom as required. This service is charged at $35 per disk.
No minimum contract term.
If your business has special backup needs, talk to us about our multi-user plans and networked options.