BROADBAND ADSL2+

Comcen is proud to announce the launch of its ADSL2+ product. With theoretical speeds of up to 20Mbps, there are no limitations as to what you can do on the Internet.

ADSL2+ runs faster and goes further than the traditional ADSL1. This new technology is only available in certain areas where access has been enabled and is designed to be bundled with Comcen Home Phone.

Comcen ADSL Broadband customers, click here to bundle your Home Telephone and update to Comcen ADSL2+.

ADSL2+ 20MBIT BROADBAND
Code	ADSL2+ Plan Name	Total	Peak	Off-Peak	Price
B2B1	3GB Lite ^	3GB	1GB	2GB	$29.95	Sign Up
B2B2	15GB Shaped	15GB	5GB	10GB	$39.95	Sign Up
B2B3	60GB Shaped	60GB	20GB	40GB	$59.95	Sign Up
B2B4	120GB Shaped	120GB	40GB	80GB	$69.95	Sign Up
B2B5	The BIG 150 Shaped	150GB	50GB	100GB	$79.95	Sign Up

^ Any usage over the included and chosen limit is charged at $10/GB
1 A Monthly line rental fee applies to phone bundle services. See our Home Phone plans here.
2 All shaped plans have the option of either shaped or $10/GB excess.
3 All shaped plans are slowed to 72kbps when data limit has been reached.
4 Traffic sourced from Pipe Network Peers is counted towards your Off Peak Total.

ACTIVATION FEES
Connection Type	12 Months	24 Months
Transferring from an existing Phone Service	$50	FREE!
New Connections with a physical line into the premise	$150	$100
New Connections with a physical line into the premise (waive CSG Rights)	$50	FREE!

The above activation fees apply for both your ADSL2+ and Comcen Phone Service.

1 Transferring from an existing Phone Service implies you currently have an active Telephone Service with another provider, you would be porting across to Comcen.
2 Transferring from an existing Comcen ADSL service implies you are a current Comcen ADSL1 customer, and would be moving to a Comcen ADSL2+ Bundled service.
3 New Connections with a physical line into the premise, implies that you do not currently have an active Telephone Service in your premise, however have existing cabling into your premise (ie, a Phone Service was previously connected at this address by either yourself, or a previous tennant or owner.

ADSL2+ 20Mbit BROADBAND MODEMS
	Model	Price
USB & Ethernet Router (1 Port)	BiPAC 5210S	$79.00
Ethernet Router (4 Port)	BiPAC 7300	$99.00
Wireless Ethernet Router (4 Port)	BiPAC 7300G	$149.00
Advanced Ethernet Router (4 Port)	BiPAC 7402R2	$199.00
Advanced Ethernet Router (4 Port)	BiPAC 7402L-M	$199.00
Wireless VOIP ADSL Router (4 Port)	BiPAC 7404VGP	$289.00

If you have an existing ADSL2+ compatible modem, you are not required to purchase a new modem from us.

Should you wish to host your own web server or email server on your connection you may rent a static IP address at $11.00 per month.

If you would like pricing on more than 1 static IP, please contact sales@comcen.com.au

• On peak time is from 12pm to 2am, and Off peak time is from 2am to 12pm Australian Eastern Standard Daylight saving time. Customers with contracts prior to 17/09/2007 will remain on the 7am-12am peak/12am-7am off peak time periods.EST.
• Only download data is calculated, upload data is free!
• Above “bundled” pricing is only valid to full service (local and long distance) phone customers. In the event you move your long distance to another provider, there is a $10 per month additional charge.
• The data rates available to a particular ADSL customer are affected by many factors, and some by quite significant amounts. These include:
  • The length of copper wire from the exchange.
  • The number of, and type of, other services being used over copper pairs in the same cable by other customers.
  • The configuration and line quality of the copper wire pair between the exchange and the customer’s premises.
  • Electrical interference from outside sources (such as electric motors).
  • The configuration of the copper wiring within the customer’s premises.
  • The software configuration and application on the customer’s computer (in particular how it uses the uplink back to the exchange) .
  • The customer’s hardware or modem.
  • The capacity of, load on, and access data rate of the destination host computer which the customer is accessing.
• Download quota is the amount of data you may download in any given month. Any unused data is forfeited at the end of that billing month. For the purpose of calculation, 1GB = 1000MB. Read our billing step through here.
• ADSL2+ phone bundles do not support complex services such as Line Hunt, FaxStream or Indial. If you have a complex Value Added Service(VAS) and wish to port you will need to have the complex VAS removed prior to submitting the porting request.
• If you try and switch your home telephone away from Comcen in the future, you may lose your number. Exceptions to this is if you port away to selected carriers with bi-lateral agreements. These currently include Telstra, Primus and Optus.
• Should you have a rented Telstra handset, you are required to return it or will be charged a $50 fee for purchase in the first month.
• Applications which are cancelled after processing has commenced, but before the order has been submitted to our wholesaler is subject to a fee of $100. Cancellation requests received after the order has been lodged with our wholesaler will be subject to standard cancellation fees and conditions.
• ADSL2+ Bundles take approximately 10-14 working days to provision. Please read our ordering guide for further detail here.
• Existing customers upgrading from ADSL1 to ADSL2+ If you upgrade within the first 6 months of your minimum term, a fee of $99 applies, in addition to the ADSL2+ Line Activation Fee. If you upgrade after the first 6 months of your minimum term, and are still within your minimum term, a fee of $49 applies, in addition to the ADSL2+ Line Activation Fee. If you upgrade outside of your minimum term, no fee applies except the relevant ADSL2+ Line Activation Fee.
• Early disconnection fees applies ($300 pro-rata for Comcen ADSL2+, $149 pro-rata for Comcen Telephony). For example, if you cancel your contract 9 months into a 12 month contract may have to pay a termination fee of $300 x 3/12 (where 3 is the number of months left to run on the contract, divided by 12 months) = $75 (for each relevant service).
• Any data received via the PIPE Network counts towards your Off Peak data allowance. We reserve the right to alter the PIPE traffic policy at our own discretion.

• Read our Terms and Conditions
• See our support pages for more detailed help
• Download the Direct Debit form.