MASS DISRUPTIONS INFORMATION

Public Notices for Mass Service Disruptions:

Along with our commitment to delivering a high standard of service to our customers, we are obliged to rectify faults or service difficulties affecting eligible services in accordance with the Telecommunications (Customer Service Guarantee) Standard 2000 (No. 2) (CSG Standard).

However, we acknowledge that there will be circumstances that are beyond our control (Mass Service Disruptions) where we are exempt from complying with the CSG Standard, including:

• damage to a facility not caused by us;
• natural disasters or extreme weather conditions that cause mass outages of specified services and restrict connection or fault rectification activities;
• where we are requested by a public authority to provide emergency communications services to assist in emergency action, and the provision of those services restricts rectification of a fault or service difficulty;
• and where we are prevented from connecting a specified service, or rectifying a fault or service difficulty, because we are unable to obtain lawful access to land or a facility.

Exemption from performance standards for circumstances beyond our control is more fully explained in sections 22-27A of the CSG Standard. Please visit the ACMA website if you would like to view the CSG Standard and related information.

Our wholesale provider issues public notices of exemptions. As part of our requirement we list the most recent information below. Please read the attached notice if you are in an affected area.

Mass Service Disruptions to telephone services

Location	Commenced	Finished
Albany - Western Australia	25/11/2008	08/12/2008
Capricornia - QLD	24/11/2008	12/12/2008
South Western Downs	24/11/2008	12/12/2008
Somerton Victoria	19/11/2008	25/11/2008
Somerton Victoria	19/11/2008	25/11/2008
Croydon South Australia	18/11/2008	12/12/2008
Croydon South Australia	18/11/2008	12/12/2008
Northern NSW and Southeast Queensland	18/11/2008	08/12/2008
Northern NSW and Southeast Queensland	18/11/2008	08/12/2008
South East Qeensland and Northern NSW	18/11/2008	08/12/2008