Public Notices for Mass Service Disruptions:

Along with our commitment to delivering a high standard of service to our customers, we are obliged to rectify faults or service difficulties affecting eligible services in accordance with the Telecommunications (Customer Service Guarantee) Standard 2000 (No. 2) (CSG Standard).

However, we acknowledge that there will be circumstances that are beyond our control (Mass Service Disruptions) where we are exempt from complying with the CSG Standard, including:

  • damage to a facility not caused by us;
  • natural disasters or extreme weather conditions that cause mass outages of specified services and restrict connection or fault rectification activities;
  • where we are requested by a public authority to provide emergency communications services to assist in emergency action, and the provision of those services restricts rectification of a fault or service difficulty;
  • and where we are prevented from connecting a specified service, or rectifying a fault or service difficulty, because we are unable to obtain lawful access to land or a facility.

Exemption from performance standards for circumstances beyond our control is more fully explained in sections 22-27A of the CSG Standard. Please visit the ACMA website if you would like to view the CSG Standard and related information.

Our wholesale provider issues public notices of exemptions. As part of our requirement we list the most recent information below. Please read the attached notice if you are in an affected area.


Mass Service Disruptions to telephone services

Location CommencedFinished
Central, Western and Southeast Districts of QueenslandExtreme Weather Conditions31/01/201224/02/201220120131-QLD-E-C-P-CENTRAL-WEST
The Greater Sydney Region of New South WalesExtreme Weather Conditions27/01/201208/02/201220120127-NSW-E-C-P-SYDNEY
Central North & Hunter Region's of New South WalesExtreme Weather Conditions27/01/201207/02/201220120127-NSW-E-C-P-CENTRAL-NORTH-
South East Coast, Wide Bay and Burnett, Darling Downs and Granite Belt in QLD and Northern Rivers and Mid North Coast of NSWExtreme Weather Conditions25/01/201224/02/201220120125-QLD-E-C-P-SE-QUEENSLAND-&-NTH-NSW-FLOODS
The Greater Darwin RegionExtreme Weather Conditions24/01/201206/02/201220120124-NT-S-C-P-DARWIN
Southern Tablelands region of New South Wales and Australian Captital TerritoryExtreme Weather Conditions23/01/201217/02/201220120123-NSW-E-C-P-CENTRAL-SOUTH-EXTENSION
Perth and the Southwest Region of Western AustraliaExtreme Weather Conditions23/01/201208/02/201220120123-WA-S-C-P-PERTH-AND-SOUTHWEST-DISTRICTS
Southern Tablelands region of New South Wales and Australian Captital TerritoryExtreme Weather Conditions23/01/201203/02/201220120123-NSW-E-C-P-CENTRAL-SOUTH
Central West region of Western AustraliaExtreme Weather Conditions23/01/201203/02/201220120123-WA-S-C-P-MID-WEST
Wide Bay and Southeast Coast region of QueenslandExtreme Weather Conditions17/01/201224/01/201220120117-QLD-E-C-P-SUNSHINE-COAST

For earlier disruptions check here